In the case of not being able to make the return through the page, you can request it from ( here ) and wait for our confirmation by mail.
IMPORTANT: Keep in mind our opening hours so that your ticket is not expired and an agent can make the return for you.
Hours: Monday through Friday from 8 a.m. to 9 p.m., Saturday from 9 a.m. to 9 p.m., Sunday and holidays from 11 a.m. to 6 p.m. Western time (GMT -03:00). NO EXCEPTION.